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Expert Advice on Funeral Services: Understanding the Role of a Funeral Director in Australia

When a loved one draws close to passing away, you may need to be prepared for a process you know nothing about. Funeral directors are here to guide you through an important, distracted period of your life, helping you to say goodbye to loved ones and ensuring the process is as smooth and easy for you as possible. 

We help with everything from making arrangements after you have made decisions for the body (called the disposition of the deceased), to coordinating the funeral service and being there for you when you need grief support. If you’ve never had to work with a funeral director before, you may be wondering what we do and how to choose the best one for your family’s needs.

What Does a Funeral Director Do?

A funeral director is responsible for managing all aspects of a funeral. This includes

  • handling your loved one’s body, 
  • coordinating with the cemetery or crematorium that you have selected, 
  • assisting with the selection of caskets or urns, 
  • arranging transportation, 
  • coordinating with clergy or celebrants, and 
  • assisting with obituary notices and other paperwork.

We also help families plan the funeral service, including selecting the location, choosing music and readings, and arranging for any special requests or traditions. They may also provide grief support for families before and after the funeral.

We get to know you and your family so we can help make the best choices for your peace of mind. We have extensive knowledge of the funeral services in our area, so always ask questions if you have any. A funeral director can also advise on some aspects of administration around death, such as how to obtain a death certificate. 

Choosing the Right Funeral Director

Selecting the right funeral director is an important decision that can impact your entire funeral planning process. Some factors to consider when choosing your funeral director include:

  • Personal connection: Funeral directors are people too, and you will have different connections with each person. You must feel comfortable working with your funeral director during this difficult time, so take the time to get to know them before making a decision. 
  • Experience: Look for someone with a proven track record of providing compassionate and professional service. Check reviews and ask for references to get an idea of the funeral director’s reputation in the community.
  • Services offered: Make sure the funeral director offers the services you need, such as cremation or a specific type of funeral service. You may also ask questions about caskets, urns, or burials. This information may also be found online if they have a website.
  • Price: Funeral costs can vary widely, so be sure to get an itemised price list from any funeral home you’re considering. Most directors will offer you packages, to make the decision process easier, however you can also select individual options. 
  • Location: You may need to attend the Funeral Director’s offices to make decisions, sign paperwork and meet your Director. Make sure the commute will be comfortable for you. 

When to Call Your Funeral Director

When your loved one has passed.

Working with Your Funeral Director

Once you’ve chosen your funeral director, it’s important to communicate clearly and openly about your needs and expectations. Be upfront about your budget and any special requests you have for the funeral service.

We can also provide valuable guidance and support during this difficult time, so don’t be afraid to ask for help or advice. We can offer suggestions for coping with grief and provide resources for support groups and counselling services.

Funeral directors recognise and understand that we play an important role in guiding families through the grieving process of planning a funeral, and we are here to help. Please reach out if you have any questions. 

If you’d like to hear more, check out our podcast, Death Defined ( where we discuss the complicated emotional spectrum of death with real people, from their experiences. Hosted by funeral director Matt Kwoka, we delve into the complicated emotions, processes, and taboos surrounding one of the experiences that unites all humanity.

If you’d like to discuss requirements for a funeral, you can contact us at Southern Cross Funerals.